Health is complicated. We’ve got answers.
About Afrezza®
Please see Important Safety Information at the bottom of this webpage.
See Full Prescribing Information, including BOXED WARNING, and Instructions for Use on www.afrezza.com/safety.
About Afrezza®
If you have questions about Afrezza®, please visit the Afrezza.com FAQs page.
GETTING STARTED
How do I get started?
- Register – Set up an account by providing your name, email, and password.
- Complete medical questionnaire – Answer a few medical questions that will be reviewed by a healthcare provider.
- Select your Provider & Complete Checkout – Select your healthcare provider and preferred pharmacy, then provide payment information.
- Connect with a provider – Conduct a telehealth consultation from the comfort of your home to find out if Afrezza® is right for you.
- Get Afrezza® – If approved, your prescription will be shipped directly to you.
How does the online consultation process work?
After registering, you will be asked to complete an online medical assessment to provide more information about your medical history, medical conditions, and any medications you are currently taking.
Next, one of our providers will conduct an audio or video consultation. He or she will review the medical information you provide to determine whether a prescription is appropriate for you.
If approved, your prescription will be sent to ASPN Pharmacies and they will contact you by text or phone to confirm your billing and shipping information.
If you have any questions about the status of your prescription, you can reach ASPN Pharmacies at 844-323-7399.
What are the different types of consultations?
All states require some interaction between a healthcare provider and patient in order to prescribe a medication, however regulations governing the type of interaction or consultation differ from state to state. Depending on the state where we are shipping your medication, you will be required to have one of three types of consultations: audio, video, or digital consultation.
In all cases, the process is simple and easy to follow. Once approved, we will send your prescription directly to you.
Video & Audio Consultations
If your state requires a telehealth video or audio consultation, you will be directed to schedule a visit by choosing from a list of healthcare providers who are licensed in your state.
You will receive an email with a link to join the telehealth visit. At the scheduled time, click on the link directly in the email or log in to your account and click “Start Visit.” Once you have logged in, you will be in the waiting room until the scheduled start time. The provider will review the medical information you provided, verify important medical information, and address any specific questions you may have.
If you need to reschedule, you can do so in your account by clicking “Reschedule” to select a different date and time. If you have any questions or issues, please contact us.
Note: If your state requires a video or audio consultation, you must complete it for your prescription to be processed.
What web browser should I use?
Your visit with a provider happens in a web browser. For the best experience possible, we recommend using the following browsers.
- MAC OS: Safari is recommended, Chrome and Firefox are also supported
- iOS: Safari is the only browser supported
- WINDOWS: Chrome is recommended, Firefox and Edge are also supported
- ANDROID: Chrome is recommended, Firefox is also supported
Troubleshooting Camera & Microphone Permissions
If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings.
MAC OS
Safari is recommended
- Upper-left top menu > Safari > Preferences > Websites tab
- In the left pane, select Camera, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
- In the left pane, select Microphone, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
- Close the Preferences panel to save changes
Chrome
- Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site…
- Camera: ‘Ask’ or ‘Allow’
- Microphone: ‘Ask’ or ‘Allow’
Firefox
- Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
- Camera: open dialog, find this website, ‘Allow’
- Microphone: open dialog, find this website, ‘Allow’
iOS
Safari is the only browser supported on iOS
- Settings App > Safari > scroll down to ‘Settings for Websites’…
- Camera: ‘Ask’ or ‘Allow’
- Microphone: ‘Ask’ or ‘Allow’
WINDOWS
Chrome is recommended
- Stacked dots menu in upper right > Settings > Advanced > Content Settings…
- Camera: ‘Ask before accessing’
- Microphone: ‘Ask before accessing’
Firefox
- Gear in the upper right of window > Privacy and Security > Permissions…
- Camera: open dialog, find this website, ‘Allow’
- Microphone: open dialog, find this website, ‘Allow’
ANDROID
Chrome is recommended
- Stacked dots menu icon > Settings > Site Settings…
- Camera: ‘Ask first’
- Microphone: ‘Ask first’
Firefox
- Settings App > Apps and App Permissions > Firefox > Permissions
- Toggle on Camera and Microphone
- Restart Firefox
PRESCRIPTION INFORMATION
How are prescriptions sent to the pharmacy?
If your prescription is approved after the medical consultation, it is sent electronically to ASPN Pharmacies using HIPAA-compliant encrypted software.
Do I need an existing prescription?
You do not need an existing prescription. One of our US-licensed Doctors or Nurse Practitioners will review your medical history to determine whether the prescription you’re ordering is appropriate for you. Once approved, we will process payment and ship your prescription directly to you.
Is there a processing fee or consultation fee?
Yes, there is a $25 consultation fee for your telemedicine visit.
May I place an order for someone else?
No, the patient must complete the online diagnostic medical assessment. Our system collects a complete patient medical history for your Doctor or Nurse Practitioner to make a diagnosis and prescribe a treatment. We need to obtain this information directly from the patient.
PAYMENT & INSURANCE
What form of payment can I use?
We accept credit cards, debit cards, prepaid cards, and flexible spending account (FSA) cards.
What will display on my credit card statement?
GetAfrezza will appear on your credit card statement. If you have any questions please call 877-352-2005.
Can I use health insurance for the provider review?
No. At this time we require payment at the time of service. Forms of acceptable payment are listed in the answer above.
Is there a processing or consultation fee?
There is a $25 fee for the healthcare provider review.
Do you accept Flex Spending Account (FSA) or Health Savings Account (HSA) cards?
Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA and HSA cards as forms of payment.
REGULATORY INFO
Where is GetAfrezza available?
GetAfrezza is available in all 50 states and the District of Columbia.
Medical complaints
TO FILE A CONSUMER COMPLAINT:
File a complaint with Utah DOPL: Here
File a complaint with Iowa medical board: Here
File a complaint with Kentucky medical board: Here
File a complaint with Maine medical board: Here
File a complaint with Maryland medical board: Here
File a complaint with Rhode Island medical board: Here
File a complaint with Texas medical board: Here
File a complaint with Vermont medical board: Here
In the event of an emergency
In case of a medical emergency, please contact your local physician or hospital for immediate care. Do not rely on your online healthcare provider for emergency medical care.
Privacy
Your privacy is important to us. Prescriptions are sent electronically to the pharmacy using HIPAA-compliant encrypted software.
Still looking for help?
No problem, we’ve got you covered. Reach out with whatever you’re wondering and we’ll get back soon.
Contact us
Important Safety Information
What is the most important information I should know about AFREZZA®?
AFREZZA® can cause serious side effects, including:
Sudden lung problems (bronchospasms). In a study, some AFREZZA®-treated patients with asthma, whose asthma medication was temporarily withheld, experienced sudden lung problems. Do not use AFREZZA® if you have long-term (chronic) lung problems such as asthma or chronic obstructive pulmonary disease (COPD). Before starting AFREZZA®, your healthcare provider will give you a breathing test to check how your lungs are working.
What is AFREZZA®?
- AFREZZA® is a man-made insulin that is breathed-in through your lungs (inhaled) and is used to control high blood sugar in adults with diabetes mellitus.
- AFREZZA® is not for use to treat diabetic ketoacidosis. AFREZZA® must be used with basal insulin in people who have type 1 diabetes mellitus.
- It is not known if AFREZZA® is safe and effective for use in people who smoke. AFREZZA® is not for use in people who smoke or have recently stopped smoking (less than 6 months).
- It is not known if AFREZZA® is safe and effective in children under 18 years of age.
Who should not use AFREZZA®?
Do not use AFREZZA® if you:
- Have chronic lung problems such as asthma or COPD.
- Are allergic to regular human insulin or any of the ingredients in AFREZZA®. See the end of the Medication Guide for a complete list of ingredients in Afrezza®.
- Are having an episode of low blood sugar (hypoglycemia).
What should I tell my healthcare provider before using AFREZZA®?
Before using AFREZZA®, tell your healthcare provider about all your medical conditions, including if you:
- Have lung problems such as asthma or COPD
- Have or have had lung cancer
- Are using any inhaled medications
- Smoke or have recently stopped smoking
- Have kidney or liver problems
- Are pregnant, planning to become pregnant, or are breastfeeding. AFREZZA® may harm your unborn or breastfeeding baby.
Tell your healthcare provider about all the medicines you take, including prescription and over-the-counter medicines, vitamins or herbal supplements.
Before you start using AFREZZA®, talk to your healthcare provider about low blood sugar and how to manage it.
What should I avoid while using AFREZZA®?
While using AFREZZA® do not:
- Drive or operate heavy machinery, until you know how AFREZZA® affects you
- Drink alcohol or use over-the-counter medicines that contain alcohol
- Smoke
What are the possible side effects of AFREZZA®?
AFREZZA® may cause serious side effects that can lead to death, including:
See “What is the most important information I should know about AFREZZA®?”
Low blood sugar (hypoglycemia). Signs and symptoms that may indicate low blood sugar include:
- Dizziness or light-headedness, sweating, confusion, headache, blurred vision, slurred speech, shakiness, fast heartbeat, anxiety, irritability or mood change, hunger.
Decreased lung function. Your healthcare provider should check how your lungs are working before you start using AFREZZA®, 6 months after you start using it, and yearly after that.
Lung cancer. In studies of AFREZZA® in people with diabetes, lung cancer occurred in a few more people who were taking AFREZZA® than in people who were taking other diabetes medications. There were too few cases to know if lung cancer was related to AFREZZA®. If you have lung cancer, you and your healthcare provider should decide if you should use AFREZZA®.
Diabetic ketoacidosis. Talk to your healthcare provider if you have an illness. Your AFREZZA® dose or how often you check your blood sugar may need to be changed.
Severe allergic reaction (whole body reaction). Get medical help right away if you have any of these signs or symptoms of a severe allergic reaction:
- A rash over your whole body, trouble breathing, a fast heartbeat, or sweating.
Low potassium in your blood (hypokalemia).
Heart failure. Taking certain diabetes pills called thiazolidinediones or “TZDs” with AFREZZA® may cause heart failure in some people. This can happen even if you have never had heart failure or heart problems before. If you already have heart failure it may get worse while you take TZDs with AFREZZA®. Your healthcare provider should monitor you closely while you are taking TZDs with AFREZZA®. Tell your healthcare provider if you have any new or worse symptoms of heart failure including:
- Shortness of breath, swelling of your ankles or feet, sudden weight gain.
Treatment with TZDs and AFREZZA® may need to be changed or stopped by your healthcare provider if you have new or worse heart failure.
Get emergency medical help if you have:
- Trouble breathing, shortness of breath, fast heartbeat, swelling of your face, tongue, or throat, sweating, extreme drowsiness, dizziness, confusion.
The most common side effects of AFREZZA® include:
- Low blood sugar (hypoglycemia), cough, sore throat.
These are not all the possible side effects of AFREZZA®. Call your doctor for medical advice about side effects.
You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch, or call 1-800-FDA-1088 (1-800-332-1088).
WHAT ARE THE INGREDIENTS IN AFREZZA®?
Active ingredient: human insulin
Inactive ingredients: fumaryl diketopiperazine, polysorbate 80
Prescribing Information | Medication Guide
US-AFR-2678
What is the most important information I should know about AFREZZA®?
AFREZZA® can cause serious side effects, including:
Sudden lung problems (bronchospasms). In a study, some AFREZZA®-treated patients with asthma, whose asthma medication was temporarily withheld, experienced sudden lung problems. Do not use AFREZZA® if you have long-term (chronic) lung problems such as asthma or chronic obstructive pulmonary disease (COPD). Before starting AFREZZA®, your healthcare provider will give you a breathing test to check how your lungs are working.
What is AFREZZA®?
- AFREZZA® is a man-made insulin that is breathed-in through your lungs (inhaled) and is used to control high blood sugar in adults with diabetes mellitus.
- AFREZZA® is not for use to treat diabetic ketoacidosis. AFREZZA® must be used with basal insulin in people who have type 1 diabetes mellitus.
- It is not known if AFREZZA® is safe and effective for use in people who smoke. AFREZZA® is not for use in people who smoke or have recently stopped smoking (less than 6 months).
- It is not known if AFREZZA® is safe and effective in children under 18 years of age.
Who should not use AFREZZA®?
Do not use AFREZZA® if you:
- Have chronic lung problems such as asthma or COPD.
- Are allergic to regular human insulin or any of the ingredients in AFREZZA®. See the end of the Medication Guide for a complete list of ingredients in Afrezza®.
- Are having an episode of low blood sugar (hypoglycemia).
What should I tell my healthcare provider before using AFREZZA®?
Before using AFREZZA®, tell your healthcare provider about all your medical conditions, including if you:
- Have lung problems such as asthma or COPD
- Have or have had lung cancer
- Are using any inhaled medications
- Smoke or have recently stopped smoking
- Have kidney or liver problems
- Are pregnant, planning to become pregnant, or are breastfeeding. AFREZZA® may harm your unborn or breastfeeding baby.
Tell your healthcare provider about all the medicines you take, including prescription and over-the-counter medicines, vitamins or herbal supplements.
Before you start using AFREZZA®, talk to your healthcare provider about low blood sugar and how to manage it.
What should I avoid while using AFREZZA®?
While using AFREZZA® do not:
- Drive or operate heavy machinery, until you know how AFREZZA® affects you
- Drink alcohol or use over-the-counter medicines that contain alcohol
- Smoke
What are the possible side effects of AFREZZA®?
AFREZZA® may cause serious side effects that can lead to death, including:
See “What is the most important information I should know about AFREZZA®?”
Low blood sugar (hypoglycemia). Signs and symptoms that may indicate low blood sugar include:
- Dizziness or light-headedness, sweating, confusion, headache, blurred vision, slurred speech, shakiness, fast heartbeat, anxiety, irritability or mood change, hunger.
Decreased lung function. Your healthcare provider should check how your lungs are working before you start using AFREZZA®, 6 months after you start using it, and yearly after that.
Lung cancer. In studies of AFREZZA® in people with diabetes, lung cancer occurred in a few more people who were taking AFREZZA® than in people who were taking other diabetes medications. There were too few cases to know if lung cancer was related to AFREZZA®. If you have lung cancer, you and your healthcare provider should decide if you should use AFREZZA®.
Diabetic ketoacidosis. Talk to your healthcare provider if you have an illness. Your AFREZZA® dose or how often you check your blood sugar may need to be changed.
Severe allergic reaction (whole body reaction). Get medical help right away if you have any of these signs or symptoms of a severe allergic reaction:
- A rash over your whole body, trouble breathing, a fast heartbeat, or sweating.
Low potassium in your blood (hypokalemia).
Heart failure. Taking certain diabetes pills called thiazolidinediones or “TZDs” with AFREZZA® may cause heart failure in some people. This can happen even if you have never had heart failure or heart problems before. If you already have heart failure it may get worse while you take TZDs with AFREZZA®. Your healthcare provider should monitor you closely while you are taking TZDs with AFREZZA®. Tell your healthcare provider if you have any new or worse symptoms of heart failure including:
- Shortness of breath, swelling of your ankles or feet, sudden weight gain.
Treatment with TZDs and AFREZZA® may need to be changed or stopped by your healthcare provider if you have new or worse heart failure.
Get emergency medical help if you have:
- Trouble breathing, shortness of breath, fast heartbeat, swelling of your face, tongue, or throat, sweating, extreme drowsiness, dizziness, confusion.
The most common side effects of AFREZZA® include:
- Low blood sugar (hypoglycemia), cough, sore throat.
These are not all the possible side effects of AFREZZA®. Call your doctor for medical advice about side effects.
You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch, or call 1-800-FDA-1088 (1-800-332-1088).
WHAT ARE THE INGREDIENTS IN AFREZZA®?
Active ingredient: human insulin
Inactive ingredients: fumaryl diketopiperazine, polysorbate 80
Prescribing Information | Medication Guide
US-AFR-2678
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